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  0333 321 4060 (England, Scotland & Wales)
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These terms and conditions (terms), together with the documents referred to in them, set out the basis upon which you may make use of our website (our site) and related portal and systems (our portal) – we refer to the site and the portal collectively as our systems. Please read these terms carefully before you start to use any of the systems.

PLEASE NOTE: By using our systems, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms, please refrain from using our systems.

About us

Retirement Homesearch Limited is an estate agency specialising mainly in the online marketing and sale of retirement properties in the UK. is our website, but we also deal with our customers by phone, text, fax, email, in person and by post.

We are registered in England and Wales under company number 3829469 and have our registered office at Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR. Our main trading address is Wylie House, 2nd Floor, 740 Ampress Lane, Lymington, Hampshire, SO41 8LW. We also have a branch in Glasgow which looks after Scottish sales, the trading address for which is 183 St. Vincent Street, Glasgow, G2 5QD.

Our VAT number is 108 2381 35.

We are a member of the Peverel Group of Companies (the “Group”).

Our systems are operated for us by Expert Agent, but they are not a member of our Group.

Accessing our systems

Access to our systems is permitted on a temporary basis, for domestic and personal use only, and we reserve the right to withdraw or amend the service we provide on our systems without notice (see below). We will not be liable if for any reason our systems are unavailable at any time or for any period.

From time to time, we may restrict access to some or all of our systems.

To receive details of properties on the site or to use the portal, you must have registered your details with us. At our discretion, we may refuse your application for registration. If we accept your application for registration, we will confirm this by sending you an email containing your user identification code, password, link or any other piece of information (your User ID).

If you choose, or you are provided with, User ID as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any User ID, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms.

You are responsible for making all arrangements necessary for you to have access to our systems. You are also responsible for ensuring that all persons who access our systems through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our systems, and in the logos, trade marks, house style, photographs, text and other material published on them and the software and systems used to provide them. Those works are protected by copyright and other laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on our systems for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our systems in breach of these terms, your right to use our systems will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on our systems are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our systems, or by anyone who may be informed of or provided with any of their contents.

Our systems change regularly

We aim to update our systems regularly, and may change the content at any time. If the need arises, we may suspend access to our systems, or close them indefinitely. Any of the material on our systems may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our systems is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our systems or in connection with the use, inability to use, or results of the use of our systems, any websites linked to them and any materials posted on them, including, without limitation any liability for:

  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data
  • loss of goodwill
  • wasted management or office time
  • any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our Privacy and Cookies Policy (which you can access from the homepage of our site or obtain from our offices). By using our systems, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our systems by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our systems, the server on which our site is stored or any server, computer or database connected to our systems. You must not attack our systems via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our systems will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our systems or to your downloading of any material posted on them, or on any website linked to them.

Linking to our site

You may link to our site home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

No part of our systems may be framed on any other site, nor may you create a link to any part of our systems other than the site home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our systems other than that set out above, please write to the E-Business Manager, Marketing Department, 11 Queensway, New Milton, Hampshire, BH25 5NR.

Links from our systems

Where our systems contains links to other sites and resources provided by third parties, these links are provided for your information and convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. We do not recommend any products or services advertised on those sites. If you decide to access any third party site linked from this site, you do so at your own risk.

Jurisdiction, applicable law and enforceability

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to or use of our systems although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

If a court decides that any part of these terms cannot be enforced, that particular part of these terms will not apply, but the rest of these terms will. A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these terms will not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms.


We may revise these terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms may also be superseded by provisions or notices published elsewhere on our site.

Communications with you

If you have registered to use our services then we may contact you from time to time by email, fax, phone or post using the information you provided to us at the point of registration.

Your concerns

If you have any concerns about material which appears on our site or any other aspect of this site, please write to the E-Business Manager, Marketing Department, 11 Queensway, New Milton, Hampshire, BH25 5NR.

If you wish to make a complaint about our service, you can find a link to our Complaints Procedure on the Contact Us page of the site.

Thank you for visiting.

The Property Ombudsman Trading Standards Rightmove Zoopla Primelocation