Privacy Policy for Retirement Homesearch Website

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This policy only applies to websites hosted at and comprising part of the Peverel Group of Companies and not to companies, individuals, organisations or other websites to which there are links. If you you follow a link to any of these websites, please note they may have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Your Consent

2.0 Your use of this website signifies your consent to our collecting and processing personal data about you as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it. If you are a company member this policy will be applied subject to any particular limitation or choices of membership application procedure.

How do we collect personal information about you and how is it used?

2.1 You may provide personal information when communicating with us. If you contact us, we may keep a record of that correspondence.

2.2 You may use our products or services and give your name, e-mail address, delivery address or debit card number and expiry date so that the order can be processed and the services provided where appropriate. Sometimes you may be asked for your PIN number.

2.3 If you enter a competition or promotion we will ask your name, address and e-mail address.

2.4 We will collect information about your tastes and preferences, both when you tell us and by analysis of customer traffic, including using "cookies".

2.5 It may be that some of the personal information you give us, (for example, about your health and age) is sensitive personal data within the meaning of the Data Protection Act 1998. Such information ("sensitive information") will only be disclosed with your express consent.

2.6 It may be that you provide us details of credit or debit cards or bank accounts in making payment to us. Any such information (confidential financial information) will be disclosed only in accordance with the disclosure policy below.

2.7 We may use personal information collected about you to personalise your visits in the way we recommend our goods and services to you. We also use the information to help us develop the layout of our website to ensure that our sites are as useful and enjoyable as possible.

2.8 We may use personal information collected about you to let you know about functions on our website or changes to our terms and conditions of use.

2.9 Sometimes (and only in accordance with any preferences selected by you) we or other companies might use the personal information collected about you to let you know about goods, services or other offers that you might find interesting.

2.10 We may use personal data collected about you to provide goods, services and information to you and we may contact you about these by telephone.

2.11 We may use personal data collected about you to comply with legislative requirements such as The Money Laundering Regulations 2007.

3.0 Traffic Data

We may provide aggregate statistics about sales, customers, traffic patterns and information to third parties, but these statistics will not include any information that identifies you.

4.0 Disclosure Policy

We reserve the right to access and disclose individually identifiable information to enable us to comply with applicable laws and lawful government requests to operate its systems and to protect itself or its users.

We may disclose personal information to third parties in the event we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

5.0 How do we protect your Information?

When you review your account information or order products or services we offer a secure server. Secure server software encrypts the information that you input and transmit to us. In addition we have strict security procedures covering the storage of your information in order to prevent unauthorised access and to comply with the terms of the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity or for other personal information before we can process your call or enquiry further.

6.0 What are cookies and how do we deal with them?

A cookie is a piece of information that is stored on your computer's hard drive. It is normally sent by a web server to you and enables the server to collect information back from your site visit. You can find out more about how organisations use cookies by visiting http://www.cookiecentral.com/.

7.0 Access to Information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8.0 How to contact us

If you have any questions or concerns about this policy, please call the marketing department on 01425 638863 or send us an e-mail to marketing@peverel.co.uk