Privacy Policy
Retirement Homesearch ("We") are committed to protecting and
respecting your privacy.
This policy (together with our terms of use) and any other
documents referred to on it) sets out the basis on which any
personal data we collect from you, or that you provide to us, will
be processed by us. Please read the following carefully to
understand our views and practices regarding your personal data and
how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the
data controller is Peverel Services Limited of Queensway House, 11
Queensway, New Milton, Hampshire, BH25 5NR.
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site
www.retirementhomesearch.co.uk
(our site) and completing paper forms available at other locations
and responding to promotions. This includes information provided at
the time of registering to use our site, subscribing to our
service, posting material or requesting further services. If you
contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys and participate in
market research projects that we use for research purposes,
although you do not have to respond to them.
- Details of transactions you carry out through our site.
- Details of your visits to our site and the resources that you
access.
IP addresses and cookies
We may collect information
about your computer, including where available your IP address,
operating system and browser type, for system administration and to
report aggregate information to our advertisers. This is
statistical data about our users' browsing actions and patterns,
and does not identify any individual.
For the same reason, we may obtain information about your
general internet usage by using a cookie file which is stored on
the hard drive of your computer. Cookies contain information that
is transferred to your computer's hard drive. They help us to
improve our site and to deliver a better and more personalised
service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to
customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your
browser which allows you to refuse the setting of cookies. However,
if you select this setting you may be unable to access certain
parts of our site. Unless you have adjusted your browser setting so
that it will refuse cookies, our system will issue cookies when you
log on to our site.
Where we store your personal data
All
information you provide to us is stored on our secure servers. Any
payment transactions will be encrypted [using SSL technology].
Where we have given you (or where you have chosen) a password which
enables you to access certain parts of our site, you are
responsible for keeping this password confidential. We ask you not
to share a password with anyone.
Unfortunately, the transmission of information via the internet is
not completely secure. Athough we will do our best to protect your
personal data, we cannot guarantee the security of your data
transmitted to our site; any transmission is at your own risk. Once
we have received your information, we will use strict procedures
and security features to try to prevent unauthorised access.
Uses made of the information
We use
information held about you in the following ways:
- To ensure that content from our site is presented in the most
effective manner for you and for your computer.
- To provide you with information, products or services that you
request from us or which we feel may interest you, where you have
consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered
into between you and us.
- To allow you to participate in interactive features of our
service, when you choose to do so.
- To notify you about changes to our service.
- To undertake market research.
We may also use your data, or permit selected third parties to
use your data, to provide you with information about goods and
services which may be of interest to you and we or they may contact
you about these by post or telephone.
If you are an existing customer, or have otherwise opted to
receive such information we will only contact you by electronic
means (e-mail or SMS) with information about goods and services
similar to those which were the subject of a previous sale to
you.
If you are a new customer, and where we permit selected third
parties to use your data, we (or they) will contact you by
electronic means only if you have consented to this. If you do not
want us to use your data in this way, or to pass your details on to
third parties for marketing purposes, please tick the relevant box
situated on the form on which we collect your data or write to The
Data Controller, Peverel Services Limited, Queensway House, 11
Queensway, New Milton, Hampshire, BH25 5NR.
Disclosure of your information
We may
disclose your personal information to any member of our group,
which means our subsidiaries, our ultimate holding company and its
subsidiaries, as defined in section 736 of the UK Companies Act
1985.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in
which case we may disclose your personal data to the prospective
seller or buyer of such business or assets.
If Retirement Homesearch or substantially all of its
assets are acquired by a third party, in which case personal data
held by it about its customers will be one of the transferred
assets.
If we are under a duty to disclose or share your personal data
in order to comply with any legal obligation, or in order to
enforce or apply our terms of use and other agreements; or to
protect the rights, property, or safety of Retirement Homesearch,
our customers, or others. This includes exchanging information with
other companies and organisations for the purposes of fraud
protection and credit risk reduction.
Your rights
You have the right to ask us
not to process your personal data for marketing purposes. We will
usually inform you (before collecting your data) if we intend to
use your data for such purposes or if we intend to disclose your
information to any third party for such purposes. You can exercise
your right to prevent such processing by checking certain boxes on
the forms we use to collect your data.You can also exercise the
right at any time by writing to The Data Controller, Peverel
Services Limited, Queensway House, 11 Queensway, New Milton,
Hampshire, BH25 5NR.
Our site may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates.If you
follow a link to any of these websites, please note that these
websites have their own privacy policies and that we do not accept
any responsibility or liability for these policies. Please check
these policies before you submit any personal data to these
websites.
Access to information
The Act gives you
the right to access information held about you. Your right of
access can be exercised in accordance with the Act. Any access
request may be subject to a fee of £10 to meet our costs in
providing you with details of the information we hold about
you.
Changes to our privacy policy
Any changes
we may make to our privacy policy in the future will be posted on
this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests
regarding this privacy policy are welcomed and should be addressed
to The Data Controller, Peverel Services Limited, Queensway House,
11 Queensway, New Milton, Hampshire, BH25 5NR.