The Careline Emergency Call Response
The Emergency Call System
Most retirement developments will have an emergency call system
in place, providing round-the-clock security and peace of mind for
Residents. Should something unforeseen happen, or an emergency
arise, they need only activate the nearest emergency call point in
their home, or press the button on the mobile alarm worn on their
person (as pendant or watchstrap) to be connected to either the
Development Manager (during office hours) or Careline UK, where a
highly-trained operator will deal with the situation in hand.
Virtually all Peverel-managed retirement developments are linked
to the Careline UK Emergency Call Response
- and designed to provide essential help and support to
Residents in an emergency; it is also an important back-up to the
Development Manager when they are off-duty or otherwise engaged on
site.
Careline UK - Your 24 hour Lifeline
Careline UK is a round-the-clock, seven days-a-week emergency
call monitoring response that provides Residents and their loved
ones with the reassurance and peace of mind that, whenever the
unexpected may happen, a caring professional service is on hand to
organise assistance.
Careline UK is one of the largest and most established care
monitoring centres in Europe, currently monitoring over 110,000
connections, receiving around 3,000 - 4,000 calls a day, of which
approximately 84 are classified as emergency situations.
Careline UK staff are sympathetic and caring, taking great pride
in their roles. The operators work on a shift rota of 5 or 6
people, throughout the day and night to ensure that there are
always enough operators to deal with the routine calls as well as
the emergencies.
Retirement Homesearch Limited. Registered in England No. 3829469. A Peverel Group Company.
Registered Office: Queensway House, 11 Queensway, New Milton, Hampshire BN25 5NR