The Careline Emergency Call Response

The Emergency Call System

Most retirement developments will have an emergency call system in place, providing round-the-clock security and peace of mind for Residents. Should something unforeseen happen, or an emergency arise, they need only activate the nearest emergency call point in their home, or press the button on the mobile alarm worn on their person (as pendant or watchstrap) to be connected to either the Development Manager (during office hours) or Careline UK, where a highly-trained operator will deal with the situation in hand.

Virtually all Peverel-managed retirement developments are linked to the Careline UK Emergency Call Response - and designed to provide essential help and support to Residents in an emergency; it is also an important back-up to the Development Manager when they are off-duty or otherwise engaged on site.

Careline UK - Your 24 hour Lifeline

Careline UK is a round-the-clock, seven days-a-week emergency call monitoring response that provides Residents and their loved ones with the reassurance and peace of mind that, whenever the unexpected may happen, a caring professional service is on hand to organise assistance.

Careline UK is one of the largest and most established care monitoring centres in Europe, currently monitoring over 110,000 connections, receiving around 3,000 - 4,000 calls a day, of which approximately 84 are classified as emergency situations.

Careline UK staff are sympathetic and caring, taking great pride in their roles. The operators work on a shift rota of 5 or 6 people, throughout the day and night to ensure that there are always enough operators to deal with the routine calls as well as the emergencies.